1. General information
Visiting our website
You may visit our website without disclosing any personal information. We will only store anonymous access information, such as the name of your internet service provider, the site that referred you to us or the name of the file you requested. This information is used solely to improve our website and cannot be used to identify you.
Use of services
Personally identifiable information is only collected if provided by you during your use of the services offered on our website, including but not limited to placing orders, creating an online user account, submitting inquiries or signing up for our newsletter.
Deletion of information
We use so-called cookies on various pages of our website to make the site easier to use and to enable certain functions, including but not limited to a convenient shopping system with a shopping cart function.
What are cookies?
Cookies are small text files stored by us on your computer via your internet browser. These files only contain information that we send to your computer. Therefore, no personal information can be extracted from these files. Cookies allow us to identify your computer, personalize our online shop and make your shopping experience easier.
Cookies are not dangerous to your computer. They cannot access the data on your hard drive, transmit viruses, send e-mails or be read by other web servers.
What types of cookies does ergobag use?
We use so-called session cookies and persistent cookies. Session cookies are temporary and only used to provide specific functionalities. Session cookies are deleted as soon as the browser is closed. Persistent cookies, however, remain intact even after the browser is closed and may last a few days to several months.
We use session cookies whenever you log in to our site with your online user account. This cookie is required for implementation of some of the functions in our shop and will exist only until you close your browser.
How can I disable cookies?
Most browsers are set to accept cookies automatically. If you do not wish to take advantage of the benefits of cookies, you can adjust the security or privacy settings in your browser to change the way cookies are handled. You can disable cookies, including third-party cookies, or adjust your browser so that it notifies you whenever cookies are sent. In addition, most browsers let you delete individual cookies or all cookies even after you've accepted them. Use the help function in your browser to find out how to adjust the above settings.
Please note that if you disable cookies, you will not be able to use all of the functions of our website or those of other websites that you typically visit. If you block all cookies, you will no longer be able to access some of the features of our shop, such as the shopping cart or the complete order cycle.
We therefore recommend that you keep cookies enabled for our website.
Newsletter via Klaviyo: We use the Klaviyo component to send our newsletter. Klaviyo is a service provided by the company Klaviyo Inc, Boston, USA. Your data that is stored when you register for the newsletter (email address, if applicable IP address, date and time of your registration) is transferred to a server belonging to the company Klaviyo Inc. in the USA and is stored there in compliance with the EU-US-Privacy Shield. Further information on data protection with Klaviyo can be found here. You can terminate or revoke your subscription to this newsletter and thereby your consent to the storage of your data at any time. For more details, see the confirmation mail and each individual newsletter. To completely delete your email address, please contact us at firstname.lastname@example.org.
Newsletter tracking: Our newsletters contain so-called web beacons or tracking pixels that enable us to recognise whether and when an email was opened and which links in the mail were followed by the personalised recipient. We collect this data so that we can tailor our newsletters to the wishes and interests of our subscribers. The collected data is therefore used to send personalised newsletters to the respective recipients.
4. Web tracking
We use the Piwik and Google Analytics web tracking tools to improve our website and increase its appeal.
We use the Piwik tool (see http://de.piwik.org) to analyze the use of the website cookies stored on your computer. Usage information generated by the cookie is transmitted to and stored on our server for the purpose of optimizing our website. IP addresses are always abbreviated prior to analysis to prevent personal association. For more information on the nature, scope and function of cookies, please refer to the general explanation about cookies above.
You may opt out of having a Piwik web analysis cookie stored in your browser to allow us to collect and analyze statistical information using Piwik. If you do not wish to have your information analyzed in any way, click the following link to store an opt-out cookie in your browser. Please note that the Piwik opt-out cookie for this website will be deleted if you delete all the cookies stored in your browser. If you use a different computer or web browser, you will need to repeat the opt-out process.
This website uses Google Analytics, a web analytics service provided by Google Inc. (""Google""). Google Analytics uses ""cookies"" which are text files placed on your computer enabling an analysis of your use of the website. The information generated by the cookie about your use of the site is usually transmitted to a Google server in the USA and stored there.
However, if IP anonymization is activated on this website, Google will abbreviate your IP address inside member states of the European Union or the European Economic Area before transmission. Only in exceptional cases will your full IP address be sent to a Google server in the USA and abbreviated there. Please note that the ""gat._anonymizeIp();"" tracking code has been added to Google Analytics on this website to ensure that only anonymized IP address information is collected. Google will use this information on behalf of the operator of this website to analyze your use of the site, create reports on website activity and provide additional services to the site operator related to website and internet use.
The IP address obtained from your browser by Google Analytics will not be combined with other Google data. You can prevent cookies from being stored by adjusting your browser settings; please note, however, that doing so may prevent you from fully using of all of the functions of this website.
You may also prevent the information generated by the cookie regarding your use of the website (including your IP address) from being sent to or processed by Google by opting out. To do so, you must download and install the browser plug-in available via the following link: http://tools.google.com/dlpage/gaoptout?hl=de
This website uses Mouseflow, a web analytics service provided by Mouseflow ApS, Flæsketorvet 68, 1711 Copenhagen, Denmark. Mouseflow tracks randomly selected visits to the site (using anonymized IP addresses only) by recording mouse movements and clicks. This helps us identify potential ways to improve the site. The information collected is not personally identifiable and is not disclosed to third parties. If you prefer your visit not to be tracked, you can opt out of Mouseflow on all websites that use it by following this link: www.mouseflow.com/opt-out/
5. Social Plugins
We use so-called ""social plugins"" from the social network www.facebook.com (""Facebook""). Facebook is operated by Facebook, Inc., 1601 South California Avenue, Palo Alto, CA 94304, USA. Detailed information regarding the functions of each social plugin and its appearance is available at: http://developers.facebook.com/docs/plugins/. Some of the pages on our website feature social plugins that establish a direct connection to Facebook servers whenever they are clicked on. This lets Facebook know that the corresponding page on our website was accessed by you. If you are logged into Facebook at the time that you click on a social plugin, your visit to the page and any interactions with the social plugin (e.g., clicking the ""Like"" button, posting comments) may be associated with your Facebook profile and stored by Facebook. Even if you do not have a Facebook profile, Facebook may still store your IP address. Please note that, as the provider of these pages, we have no knowledge of the content of the transmitted data or its use by Facebook. For information on the purpose and scope of data collection as well as the processing and use of the data by Facebook, please refer to the Facebook Data Use Policy available at: http://www.facebook.com/policy.php. There, you will also learn how to adjust the settings on your Facebook profile to protect your privacy or personally identifiable information as well as your rights.
To prevent Facebook from collecting the information outlined above during your visit to our website, please log out of Facebook before visiting our website. To prevent Facebook from accessing any of your information during your visit to our website, various add-ons are available for different browsers. One such tool for blocking Facebook social plugins is Facebook Blocker, which is available at: http://webgraph.com/resources/facebookblocker/
6. Data privacy
Please note that most data transmission via the internet is unsecured. There is a chance that transmitted information may become known to or even falsified by unauthorized parties. To ensure secure communications, we use the standard SSL protocol to encrypt your personally identifiable information during the order process. To access your online user account, you must enter your user name and password. Be sure to keep your login information confidential and close the browser window once you have finished communicating with us, especially if you share your computer with others. We also have technical and organizational measures in place to protect our website and other systems against loss, destruction, access, modification or distribution of your information by unauthorized persons. Whenever you visit our website, for security purposes our web server will temporarily record the domain name or IP address of the computer requesting access as well as the access date, the file requested by the client (file name and URL), the HTTP response code and the website that referred you to us as well as the number of bytes transmitted during the connection.
In accordance with the German Federal Data Protection Act, you have the right to know, at no cost to you, what information we keep about you as well as the right to correct, block the use of or delete this information. If deleting the information violates any legal, contractual or tax-related obligations to store the information or any other legally substantiated policies, you will only be able to block the use of the data but not delete it.
For questions regarding the collection, processing or use of your personally identifiable information, or to find out what information we keep about you or to correct, block the use of or delete this information, or to revoke any consent you have granted, please contact: FOND OF GmbH, Vogelsanger Str. 78, 50823 Cologne, Germany
Phone: +49(0) 221 / 539 705-0
Fax: +49(0) 221 / 539 705-40